Repairing a Tree File in FTM 2019

Repairing a Tree File in FTM 2019

Although you meet the requirements of the program, you may encounter some problems with Family Tree Maker. Many factors can affect the performance of a program, and there are many different reasons why your system may have some problems. This document will help identify and resolve some of the program problems.

NOTE: Before proceeding, there are a few things you need to keep in mind:

  • The article will help solve various problems. However, they may not work for your specific problem. To find out if it is a practical solution to your problem, we recommend reading a summary of each solution.
  • This article only applies to PC Family Tree Maker users.
  • We recommend creating a backup of your files before proceeding with one of these processes.
  • Family Tree Maker will not work properly unless your computer meets basic system requirements.

Editing Tree File in FTM 2019

Problem: File damage may occur in the family file as follows:

  • Merging unmarked files
  • Improper shit-downs for Family Tree or Windows
  • The virus
  • Inserting corrupted data into a file

This can cause a variety of issues with integration, reporting, import/export etc. To edit the Family Tree Maker file, please click on the following link for instructions:

Review Family Tree Maker 2019 File

The Family Tree Maker is constantly updated to fix issues and improve products. To check for updates, follow the steps below:

  • Click the help button
  • Select Check Update from the drop-down menu
  • The Family Tree Maker will then automatically check for updates

Problem: If you have a “You must sign in as an administrator” error, please click on the following link to find a solution

Family Tree Maker has encountered an error or discontinued operation.

Problem: The two questions – “Family Tree Maker has encountered an error and need to close” and “Family Tree Maker has stopped working” – are known to occur after the Family Tree Maker 2019 File has been removed and restored, whenever a software plugin is installed on your software.

These messages are usually caused by an old or corrupt user configuration file. Click on the link below to resolve the issue.

Family Tree Maker encountered an error or stopped working.

Uninstall Family Tree Maker

If you have problems with the Family Tree Maker continuing to crash, click on the link below.

Unexpected Crash or Closure of the Family Tree

Removing a Family Tree Maker

Sometimes a program release can be resolved by simply downloading it and restoring it to the Family Tree Maker. 

Removing a Family Tree Maker

This will remove all system components from your computer. If you still get errors even if you have downloaded and re-installed the Family Tree Maker program, you may need to do the removal manually. 

How to uninstall Family Tree Maker 2010-2014

Note: We recommend re-installing programs in clean cleaning mode after manual removal. Instructions can be found in the next section.

Making a Clean Boot

Problem: When Windows starts, many basic processes, anti-virus software, program resources, and other software downloads. These applications and services may sometimes cause disruption when you install or use applications.

Loading your computer into a clean boot can help solve many of these problems.


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