Getting a Replacement Download for FTM 2019

Getting a Replacement Download for FTM 2019

This article is designed for any users who purchase FTM 2019 and find themselves in need of new download links. This could be if you lost the original email we sent to you when you purchased, if the download links in your purchase email are no longer valid, or do not have a copy of the downloader itself.

To get started:

  • Go to FTM 2019 replacement center.
  • Fill out the form (all fields are required), then click the user verification button.
  •  If you have typed your details correctly, you will see a short message, “You can download your copy of FTM 2019 for free.” Click the continue button to continue.
  • You will see three FTM 2019 options on the next page: Download, DVD + Download, and USB + Download. The download option is already included in your order, but you can also add a DVD or USB drive. Select the option you like and click NEXT
  • On the next screen, you will see the Family Pack license option. You can read the Family Package by clicking on SHOW DETAILS.
  •  After clicking NEXT, you will be taken to a collection of family gifts. As you will see on screen, you may be wondering how we can offer free updates and support for FTM 2019 – FTM has many FTM user resources that can help you with your research, which also helps support ongoing development. Click NEXT to continue with each page of the gift collection. When you get to the order page, click the order button now:
  •  Fill in your order details on the next page, and then click NEXT.
  • Be sure to click the Complete Order button on the page to get a summary of your order. The next page will have download links for FTM 2019 (both Windows and Mac) that you can click to start downloading the installer. You will receive links to download via email. Click on a link similar to your operating system and proceed to the next section – Download and install.



IMPORTANT: The Family tree maker 2019 installer file will remain on your computer after installation. Please be sure to use the FTM 2019 application from its new icon after installation 

  • Once you have purchased FTM 2019 or passed the FTM 2019 Upgrade Center to confirm your previous order, you should receive download links on your browser screen, as well as by email. Locate a link similar to your operating system (Windows or Mac), and click on that link to download the installation file.
  • Once you have fully downloaded the installer file, double-click and follow the on-screen instructions. When the installation process is complete, you will see the FTM 2019. Windows icon should be automatically found on your desktop; on the Mac, it should be found in the Dock or under the Applications folder automatically.


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