“AOL Desktop Gold has stopped working.” If you are receiving this error message when opening AOL desktop Gold mail, you can read this article on why the AOL desktop is not responding and how to fix the AOL desktop gold not responding error.
Why has AOL Desktop Gold Stopped Working?
Here are the possible reasons why AOL desktop gold has stopped working and how to fix the error.
- Compatibility issue: Check if the program is compatible with the computer system. Check the program requirements that are needed to run the program. If the computer system is not consistent with the program requirements, then the user will not be able to run the program, and it keeps on showing AOL desktop not responding error to the users.
Internet Issue: Check if the computer system is connected to the internet, in case. If there is a slow internet or no internet connection, then this issue can occur. It is recommended to take an internet speed test as the program will not run on slow or no internet.
Disable Antivirus and Firewall: Antivirus and firewall act as a protective barrier between the computer system and the virus. Antivirus and firewalls have the permission to stop any program. Suppose antivirus or firewall seems to find any suspicious activity in the computer system or find any program heavy to load or corrupted. In that case, it can stop the program, and AOL desktop not opening issue can occur. Try disabling the antivirus and firewall, and then try to run the AOL desktop gold.
How to Fix AOL Desktop Gold Not Opening Error?
Here are the steps users need to follow to fix AOL Desktop Gold not working error.
How to Stop AOL Desktop Gold From System?
If the AOL desktop gold is not responding and the user cannot close the program, then here are the steps that users need to follow.
For MAC users:
Open the task manager and right-click on the AOL desktop icon, and click force quit.
For Windows users
Open the task manager and click on the Process tab. Now select the AOL desktop icon and click on the end program. A pop-up window will open, and then click on the end program. The AOL desktop gold will stop, and then you can open it again.
Upgrade the system configuration:
If the computer system is not compatible with the program, the user can upgrade the system configuration. Here are the system requirements for AOL desktop gold to work correctly.
- Minimum of 1 GB RAM
- At least 512 MB of free space on the hard drive
- Windows 7, 8, 10
- Minimum of 266MHZ processor
All the possible reasons are described in this article, due to which AOL desktop is not responding. Even if users cannot resolve the AOL desktop not working issue after following the above steps, users can contact the AOL desktop gold representative who will help the users with the problem.
You can also read other articles on AOL.